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GEM Health Care Services / Services de Sante GEM

For More Information:

Phone: 613-761-7474

1-877-761-4361

Fax: 613-761-7738 www.GEMHealthCare.com

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Our Family for Yours® Notre famille au service de la vôtre®

GEM Health Care Services (GEM HCS) was founded in 1994 by Gaye Moffett, a registered nurse.  Over the years GEM HCS is proud to say we have become one of Canada’s largest independent health care agencies, offering health care services, for more than 30 years.

GEM opened a second location in Newmarket with Sue Bauer, who has over 15 years of experience and is a proud past recipient of the Newmarket Business Excellence Award: Professional Services Business of the Year.

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GEM is a full-service, ISO certified, health care service company offering care services to individuals and family members looking for private care or government home care as well as organizations wanting additional staff.

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When it comes to meeting your health care service needs GEM HCS offers the following services:

  • Nursing Care by visit Registered Nurses and Registered Practical Nurses

  • Personal Support

  • Home Support/ Homemaking services

  • Client Companionship / Sitters

Mission, Vision, Values
Vision

  • Global growth and recognition as a leading private health care service provider.

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Mission

  • Provide the highest of quality and compassionate health care to our various private, government, clinic and institutional clients through the consistent assignment of trained, experienced and understanding professional health care staff.

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Values

  • Provide the highest of quality and compassionate health care to our various private, government, clinic and institutional clients through the consistent assignment of trained, experienced and understanding professional health care staff. 

  • Offer prompt and thorough client service assessments by conducting on-site visits to determine best of care requirements and our best of staff resources. 

  • Provide client access to our services around-the-clock each day of the year. 

  • Provide personalized care and support from our caring staff that foster and flourish in a people- oriented company and client-based environment. 

  • Uphold an "open door" policy, that proscribes no waiting lists or wait time for client service or employee contact. 

  • Match multicultural service requirements of our clients with the enriching diversity of our staff. 

  • Respect the wishes of our clients for maintaining independence. 

  • Exercise client-management decisions for the proviso of special needs, care and service. 

  • Provide dedicated nursing service for extraordinary client needs such as palliative care. 

  • Respect the diversity of institutional mission statements, policies and procedures. 

  • Support and empowering our diverse workforce through educational opportunities, a safe work place, honesty and open communications. 

  • Monitor service satisfaction that is surveyed, suggestions that are recognized and reviewed, and changes that are implemented and evaluated. 

  • Develop and sustain effective community and innovative health care technology and practices. 

  • Maintain ISO 9001 certification and attest to the Ontario Home Care Association's Quality Template Standards. 

  • Amalgamate all our value statement components to offer a total quality management system. 

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